Energy Assistance Scheduling Information & Updates

COVID-19 Updates:

* Due to the pandemic, our offices are closed to the public until further notice. Therefore, ALL APPOINTMENTS will be conducted by PHONE. Please do not come to the office for your appointment; you will not be seen. If you do not have a reliable phone, please contact our office for other arrangements.

* Due to the Governor’s Order, all electric and gas utility disconnections have been suspended through 09/30/2021.

  • If you are behind on your electric or natural gas payments, we recommend contacting your utility regarding payment arrangements and then us to see if you are eligible for energy assistance. Payment arrangements have become more flexible due to the pandemic.
  • This means you will not be charged additional late fees or deposits during the moratorium. Deposits or late fees may resume once moratorium is lifted. Please contact your utility if you have any questions or concerns.
  • Electric and gas utilities will be developing programs that may help with past due balances for eligible households.

* We have new COVID-related programs available. 

* Program guidelines have recently changed. If you were denied in the past due to income, please contact us to see if you are eligible.

You do not have to be carrying a balance to receive assistance. We also do not count stimulus checks, unemployment pandemic extra benefits ($300/wk), or tax refunds towards your income.

Whatcom & Island Counties:

*Both Whatcom and Island counties are currently scheduling energy intake appointments for Summer 2021.  Please call to be screened for eligibility.

We are currently scheduling for appointments for the October 2020 through September 2021 season. Please see our notice above for specifics based on the county you live in. As all scheduled appointments will be by phone, we will need a VALID, working phone number to reach you for your scheduled appointment.

We will have multiple scheduling opportunities throughout the year so keep checking back for updates.

We may have a very limited number of crisis appointments available on a weekly basis starting on Mondays. To qualify for a crisis, you must be without primary heat (less than 10% propane/oil, or less than 7-day supply of wood), have a high past due on electric or gas, or if your primary heat system is broken (homeowners only). Once we fill crisis for the week, more will be available the following Monday.

Energy Assistance is not just a winter program but year-round. It is an income-eligible program–you do not have to be behind on your utility bill to receive assistance.

San Juan County:


LIHEAP is offered through your local community & family resource centers on Lopez, Orcas, and San Juan Islands. To apply for LIHEAP or other programs that may be available, please contact them directly.

NOTE: Income guidelines have increased so if you were denied previously due to income, please inquire this year to see if you may be eligible.

To schedule an appointment, please contact us below:

Whatcom County Residents:   Call (360) 255-2192 – Monday through Thursday: 9am-12pm and 1pm-4pm; or schedule online here.

Island County Residents:  Call (360) 679-6577 – Monday through Thursday: 9am-12pm and 1pm-4pm, Friday: 9am-12pm. Online scheduling not currently available.

San Juan County Residents:  Please contact your local family/community resource center for more information to see if you may be eligible.

  • Lopez Island Family Resource Center: Call (360) 468-4117 – Monday through Friday: 10am-2pm
  • Orcas Community Resource Center:  Call (360) 376-3184 – Monday through Wednesday & Friday: 9am-3pm
  • Joyce L. Sobel Family Resource Center:  Call (360) 378-5246 – Monday-Thursday 9am-2pm and Friday 9am-4pm