Energy Assistance Scheduling Information, Updates, and FAQ’s

COVID-19 Updates:

* Due to the pandemic, our offices are closed to the public until further notice. Therefore, ALL APPOINTMENTS will be conducted by PHONE. Please do not come to the office for your appointment; you will not be seen. If you do not have a reliable phone, please contact our office for other arrangements.

* Due to the Governor’s Order, all electric and gas utility disconnections have been suspended through 09/30/2021.

  • If you are behind on your electric or natural gas payments, we recommend contacting your utility regarding payment arrangements and then us to see if you are eligible for energy assistance. Payment arrangements have become more flexible due to the pandemic.
  • This means you will not be charged additional late fees or deposits during the moratorium. Deposits or late fees may resume once moratorium is lifted. Please contact your utility if you have any questions or concerns.
  • Electric and gas utilities will be developing programs that may help with past due balances for eligible households.

* We have new COVID-related and arrearage programs available.

* Program guidelines have recently changed. If you were denied in the past due to income, please contact us to see if you are eligible. 

*NEW:  Starting October 2021, PSE customers with low-to-modest incomes may qualify for bill assistance.  Please call us to see if you qualify for the PSE HELP program.

* You do not have to be carrying a balance to receive assistance. We also do not count stimulus checks, unemployment pandemic extra benefits ($300/wk), or tax refunds towards your income.

Whatcom & Island Counties:

*Update (9/10/21):  Scheduling updates for the new 2021-20 season.

Whatcom and Island Counties will begin early scheduling for our vulnerable populations soon. Please note that appointments are limited and may fill prior to the end of the scheduling period.

  • Seniors age 60 years and older: Call Sept 13-24 during open line hours. 
  • Households receiving a federal disability benefit (specifically SSI, SSDI, VA disability): Call Sept 27-Oct 8 during open line hours. 

*General scheduling to the public will begin SATURDAY, NOVEMBER 6th from 9am-2pm by phone for Island & Whatcom Counties.  In addition, Whatcom will have online scheduling available starting Nov 6th.

We are preparing for the start of our new 2021-22 energy season. Please see our notice above for specifics based on the county you live in. As all scheduled appointments will be by phone, we will need a VALID, working phone number to reach you for your scheduled appointment.

October 2021:  We may have a very limited number of crisis appointments available on a weekly basis starting on Mondays. To qualify for a crisis, you must have a 72-hour disconnection notice from your electric/gas or water/sewer utility.  Once we fill crisis for the week, more will be available the following Monday.

Starting on November 8, 2021, crisis appointments will be open to those who primarily heat with propane, heating oil, or wood.  To qualify for a crisis, your propane or oil tank must be at or below 10% remaining, or have less than a 7 day supply of wood, or be at risk of disconnection from your electric/gas/water/sewer utility with a 72-hour notice.  Crisis appointments will still be very limited and on a first-come, first-served basis.  Once we fill crisis for the week, more will be available the following Monday.

We will have multiple scheduling opportunities throughout the year so keep checking back for updates.

Energy Assistance is not just a winter program but year-round. It is an income-eligible program–you do not have to be behind on your utility bill to receive assistance.

San Juan County:

As of 9/1/2021:  LIHEAP is now closed.  Please contact your local resource center of your interest to apply.

LIHEAP is offered through your local community & family resource centers on Lopez, Orcas, and San Juan Islands. To apply for LIHEAP or other programs that may be available, please contact them directly.

To schedule an appointment, please contact us below:

Whatcom County Residents:   Call (360) 255-2192 – Monday through Thursday: 9am-12pm and 1pm-4pm; or schedule online here.

Island County Residents:  Call (360) 679-6577 – Monday through Thursday: 9am-12pm and 1pm-4pm, Friday: 9am-12pm. Online scheduling not currently available.

San Juan County Residents:  Please contact your local family/community resource center for more information to see if you may be eligible.

  • Lopez Island Family Resource Center: Call (360) 468-4117 – Monday through Friday: 10am-2pm
  • Orcas Community Resource Center:  Call (360) 376-3184 – Monday through Wednesday & Friday: 9am-3pm
  • Joyce L. Sobel Family Resource Center:  Call (360) 378-5246 – Monday-Thursday 9am-2pm and Friday 9am-4pm