Energy Assistance Scheduling Information, Updates, and FAQ’s


* Our offices are now open; however, we are still conducting all appointments by PHONE. If you do not have a reliable phone, please contact our office.

* We have federal arrearage programs available for energy and water bills. We have assistance for those with water or sewer past due bills. Please call your county’s Energy Assistance Team to see if you qualify. Please see information at the bottom of the page for your local Energy Assistance team.

* Program guidelines have recently changed. If you were denied in the past due to income, please contact us to see if you are eligible.

*NEW: Starting October 2021, PSE customers with low-to-modest incomes may qualify for bill assistance. Please call us to see if you qualify for the PSE HELP program.

* You do not have to be carrying a balance to receive energy assistance. We also do not count stimulus checks, advanced payments of the child tax credit (2021), or tax refunds towards your income.

Whatcom & Island Counties:

We are still doing all appointments by phone; therefore, we will need a VALID, working phone number to reach you for your scheduled appointment.  If you have limited phone connectivity or availability, please contact us or stop by our community service offices in Whatcom & Island Counties–see sidebar for locations.

Crisis appointments will be available in limited supply weekly starting on Mondays.  To qualify for a crisis, your propane or oil tank must be at or below 10% remaining, or have less than a 7 day supply of wood, or be at risk of disconnection from your electric/gas/water/sewer utility with a 72-hour notice.  For water/sewer, you will need to be past due.  Crisis appointments will still be very limited and on a first-come, first-served basis.  Once we fill crisis for the week, more will be available the following Monday.

We will have multiple scheduling opportunities throughout the year so keep checking back for updates.

Energy Assistance is not just a winter program but year-round. It is an income-eligible program–you do not have to be behind on your utility bill to receive assistance.

San Juan County:

LIHEAP is offered through your local community & family resource centers on Lopez, Orcas, and San Juan Islands. LIHWAP (a new arrearage water assistance program) is available.  To apply for LIHEAP or other programs that may be available, please contact them directly.

To schedule an appointment, please contact us below:

Whatcom County Residents: Call (360) 255-2192 – Monday through Thursday: 9am-12pm and 1pm-4pm; or schedule online here.

Island County Residents: Call (360) 679-6577 – Monday through Thursday: 9am-12pm and 1pm-4pm, Friday: 9am-12pm. Online scheduling will be available this fall. To see if you qualify, please click here.

San Juan County Residents: Please contact your local family/community resource center for more information to see if you may be eligible.

  • Lopez Island Family Resource Center: Call (360) 468-4117 – Monday through Friday: 10am-2pm
  • Orcas Community Resource Center: Call (360) 376-3184 – Monday through Wednesday & Friday: 9am-3pm
  • Joyce L. Sobel Family Resource Center: Call (360) 378-5246 – Monday-Thursday 9am-2pm and Friday 9am-4pm