Energy Assistance Scheduling Information & Updates

COVID-19 Updates:

* Due to the pandemic, our offices are closed to the public until further notice. Therefore, ALL APPOINTMENTS will be conducted by PHONE. Please do not come to the office for your appointment; you will not be seen. If you do not have a reliable phone, please contact our office for other arrangements.

* Due to the Governor’s Order, all electric and gas utility disconnections have been suspended through 04/30/2021.

  • If you are behind on your electric or natural gas payments, we recommend contacting your utility regarding payment arrangements and then us to see if you are eligible for energy assistance.

* We have new COVID-related programs available.

* Program guidelines have recently changed. If you were denied in the past due to income, please contact us to see if you are eligible.

Whatcom & Island Counties:

*UPDATE (2/16/2021): Whatcom County is currently scheduling appointments for March-April 2021. Crisis appointments will still be available on a limited basis every week.

*UPDATE (1/20/2021): Island County is currently scheduling appointments for May-June 2021. Crisis appointments may still be available for a limited basis each week. If you are a Snohomish PUD customer, please call us today.

We are currently scheduling for appointments for the October 2020 through September 2021 season. Please see our notice above for specifics based on the county you live in. As all scheduled appointments will be by phone, we will need a VALID, working phone number to reach you for your scheduled appointment.

We will have multiple scheduling opportunities throughout the year so keep checking back for updates.

We may have a very limited number of crisis appointments available on a weekly basis starting on Mondays. To qualify for a crisis, you must be without primary heat (less than 10% propane/oil, or less than 7-day supply of wood), have a high past due on electric or gas, or if your primary heat system is broken (homeowners only). Once we fill crisis for the week, more will be available the following Monday.

Energy Assistance is not just a winter program but year-round.

San Juan Counties:


LIHEAP is offered through your local community & family resource centers on Lopez, Orcas, and San Juan Islands. To apply for LIHEAP or other programs that may be available, please contact them directly.

NOTE: Income guidelines have increased so if you were denied previously due to income, please inquire this year to see if you may be eligible.

To schedule an appointment, please contact us below:

Whatcom County Residents:   Call (360) 255-2192 – Monday through Thursday: 9am-12pm and 1pm-4pm; or schedule online here.

Island County Residents:  Call (360) 679-6577 – Monday through Thursday: 9am-12pm and 1pm-4pm, Friday: 9am-12pm. Online scheduling not currently available.

San Juan County Residents:  Energy assistance for LIHEAP will open later this fall. Please contact your local family/community resource center for more information to see if you may be eligible.

  • Lopez Island Family Resource Center: Call (360) 468-4117 – Monday through Friday: 10am-2pm
  • Orcas Community Resource Center:  Call (360) 376-3184 – Monday through Wednesday & Friday: 9am-3pm
  • San Juan Island Family Resource Center:  Call (360) 378-5246 – Monday-Thursday 9am-2pm and Friday 9am-4pm